This app includes the ability to search the entire app catalogue using title keywords. 2. If the issue only happens while casting, check out Google's. I am having the same issue with just my Google Home on my BlueCurve. What will the channel line-up look like on the app? If the app is still demonstrating playback issues, delete it and download again to access content. We work with our network partners to maximize the content that is available to you on a mobile device at any given time, but you may experience situations where some content is simply not available. It screws into my motherboard and is an antenna) that … Follow the steps below to fix or troubleshooting the BlueCurve Home mobile app if it's not opening or not responding to your touches on your mobile device. Content can only be downloaded by one device at a time and would have to be returned before it can be downloaded to another device. So with Shaw not making house calls right now I am in a pickle. Mine will get part of the way there and then fail. Most devices that use iOS 9 or newer, or Ice-cream Sandwich 4.1 or newer, will work with the Shaw BlueCurve TV App app, including iPhones, iPads, iPod Touches, and Android tablets and smartphones. You can also search by sports team to view relevant information about them, including the schedule for their upcoming games. When a 41st device downloads the app, the first device authorized will automatically be replaced. Make sure the customer has selected the correct input setting (e.g., HDMI 1, Video 2, etc.). Wait 30 seconds while it resets, then plug it back in. It always fails on the last step and takes forever to go through all the other steps. Casting is supported with any Chromecast enabled TV or device. Given sufficient space in your device, and that no other device associated with the account has downloaded the same title, the file will begin download. If an update is available for BlueCurve Home, tap. Shaw Cable and Shaw Direct customers are able to download the app on supported iOS and Android devices, including iPhone, iPad, iPod Touch and Android Tablets and Smartphones. Clear the app's cache from your device storage. Note: A system refresh can only be used once every 24 hours. 2. ... in to add attachments 1 Reply Highlighted. Two devices per registered account can simultaneously stream content, and five authorized devices can download titles for offline viewing. If i would have known this i would have never switched at first place. To access BlueCurve TV on your desktop or laptop. No, seasonal packages are not currently available on BlueCurve TV App. Almost like there is an IP conflict, but I set static IP and that did not fix it either. You can manage your download-to-go devices through the app and streaming devices via My Shaw Direct. 3 years ago. Troubleshoot a device. Thanks for the effort/update. I eventually found my way through the app to a setup page I haven't seen before for the mini when I was able to sort it out . Sometimes it will work, though it takes 10 seconds to respond to me. Shaw is useless. Due to content rights restrictions, customers will not be able to stream live TV and on-demand content on BlueCurve TV App outside of Canada. Hi, just wondering if there was any CEC support (or w/e they call it commercially on this manufacturer) for the Gateway HDPVR model XG1-A? The tech who installed them said I cannot bridge the modem and use my router because I will not be able to use the wireless TV boxes. This post outlines some of the codes for popular TV brands out there. Says 'there was a glitch', or 'There was a problem', or even 'I need to connect to your wifi connection', all followed by 'try again in a few seconds.' Learn how to fix common issues with your BlueCurve TV Player (XG1v3) by using these troubleshooting tips. This thread is … From device limits to types of content that can be accessed, our BlueCurve TV App FAQs answer common questions about BlueCurve TV App. Did a factory reset on the modem, so no modem options changed, not even before this as I just got this modem a few weeks ago, and only tried to switch it all over today. What devices are compatible with Shaw BlueCurve TV App? Yes, the Harmony remote does work with BlueCurve TV, though Shaw does not support setting up or troubleshooting the remote. Idk what the deal is but it's frustrating , it still takes Awhile to respond. You can stream from the BlueCurve TV mobile or web apps to a Chromecast enabled TV over any WiFi connection within Canada. If you're still noticing an issue after the refresh, please contact us for support. There will be an option to download next to "Watch" if the feature is supported for that particular title. Apps with available updates are labeled "Update". Fully close and re-open the BlueCurve TV app. Most devices that use iOS 9 or newer, or Ice-cream Sandwich 4.1 or newer, will work with the Shaw BlueCurve TV App app, including iPhones, iPads, iPod Touches, and Android tablets and smartphones. Confirm if stream quality is the same without casting. Can I watch the BlueCurve TV App on any Internet connection? Go through … Use these BlueCurve TV App troubleshooting tips to fix issues related to freezing, playback, and more. Although we strive to provide you with the best on-the-go viewing experience that we can, sometimes certain programs may be unavailable or ‘blacked out’. Re-launch the app and try to play the movie or TV show again. Ensure your device is connected to the same wireless network as the Chromecast. 32inch and lower not a … Learn more about Shaw BlueCurve TV App for Shaw Direct customers with our frequently asked questions. Confirm your app is fully up to date by checking your app store. For example, when you travel outside of a sport league’s defined viewing boundary, the games you can view at home may become unavailable due to blackout restrictions. I have put a wifi (extender? Kind of a glaring issue to not resolve , smart products are no longer a rarity and Shaw should be held to this issue. VPN in USA - not working with blue curve - help my granny! (Over 6 weeks)I tried resetting the app, clearing cookies, have had 4 shaw agents try to work this problem out over the phone with me, but to no avail, still does not work. If you are using BlueCurve TV App at home and encounter this message, try using you’re your receiver. If you're having trouble with one of the devices connected to your home network, you can use the BlueCurve home mobile app (Apple App Store or Google Play) or web portal (internet.shaw.ca) to diagnose and resolve the problem.. Open the BlueCurve Home mobile app or web portal. If you experience this message while on the go, we apologize for the inconvenience. If you are not subscribed, please contact Customer Care at 1-888-554-7827. Basic troubleshooting for your BlueCurve TV, How to Reboot Your BlueCurve TV Player (XG1v3), Troubleshooting BlueCurve TV Remote Control Issues, Video cables are unplugged or not plugged in fully, Video output is connected to the wrong source, Home theatre unit is not powered on or unplugged, If the TV box video output is connected to a home theatre unit, verify that the. I also have 2 tp link plugs that I had to reconnect but that went fine. Troubleshooting tips. However, a tech came over yesterday to fix a different problem and said he has successfully bridged a Shaw modem and was still able to use wireless boxes. This article provides solutions for basic issues like not seeing a picture on your TV, or missing access to channels or apps on BlueCurve TV. 16 Live TV streaming via the BlueCurve TV app is available to all Shaw TV subscribers, full BlueCurve TV app access is only available to Shaw TV subscribers with Video on Demand (available at no extra cost). How long can I access downloaded movies and shows on my device? If using the web app, make sure you are using the latest version of Google Chrome. Using hotspot shield app locally on her iPad for Canadian VPN. Enter your location for accurate product availability. Tap the App Storefrom your home screen, then locate the BlueCurve Home app and reinstall it. That said, if you have blue curve boxes, you also have blue curve TV (the app), which you can access on a laptop via browser (then plug it into your TV - not quite “streaming”, but close! Like all other video streaming apps, the BlueCurve TV App will count against your Internet data usage. © 2020 Shaw Satellite G.P., All Rights Reserved. This creates a more seamless user experience for our customers. Can't decide what to watch? Rotten Tomatoes and Flixster movie ratings are embedded throughout the app to ensure you can make informed viewing decisions easily, on a single interface. Trying to watch BlueCurve TV, but can't get a picture? Learn how to fix or troubleshoot BlueCurve Home if you are not able to open it, or if it's not responding. Are seasonal packages such as NFL Sunday Ticket or NHL Centre Ice available for streaming on BlueCurve TV App? Casting is supported with any Chromecast enabled TV or device. © 2020 Shaw Satellite G.P., All Rights Reserved. Force quit the BlueCurve Home app to completely shut down the app. booster? Please verify on your receiver that you are able to access that channel. Ensure your device is up-to-date with the latest version. Re-launch the app and try to play the movie or TV show again. A few times over the last month and the sound keeps dropping. Yes, BlueCurve TV App can be accessed in-home using your own personal Internet connection, on-the-go using Shaw Go WiFi, and even while connected to a cellular data network. With your Shaw Bluesky remote, you can use the voice control features to control your TV and cable box. Note that titles can only be checked out (downloaded) by one device at a time, per account. Subject to Internet connectivity. Ensure the device is up-to-date with the latest version. No, the app is not currently available in French. Currently, only seven sports channels are impacted by RGB: Sportsnet West, Sportsnet Ontario, Sportsnet Pacific, Sportsnet East, TSN 3, TSN 4, and TSN 5. Are Video On Demand (VOD) and Pay-Per-View (PPV) events available on BlueCurve TV App? Blackouts: Program-specific blackout vs. regional geo-blocking blackout, Unable to watch Download-to-go content (applicable to app only, not web), Issues with HDMI out (applicable to web only), Issues with using Chromecast from the BlueCurve TV app, BlueCurve TV App frequently asked questions, BlueCurve TV App Download-to-go feature overview. Ensure the BlueCurve TV App is up-to-date with the latest version. With BlueCurve TV App, you can stream and download content, whether in-home or on the go, using any WiFi connection or over a 3G or 4G cellular connection (data charges may apply). The Shaw Bluesky remote is one of the accessories that comes with the Shaw TV. For more information on blackout restrictions, visit the Shaw Support Community. it works I know as getting Canadian location IP etc. Yes. In the case that content becomes unavailable due to rights restrictions, it may be returned from your device sooner, before the title availability window expires. If you are unable to watch Download-to-go content: HDMI out from a desktop or laptop is capable of and meets the content security requirements from our network partners. If your browser is not listed here, you will need to download and install one of the supported browsers, or update yours to the latest version. Attempt to replicate on a different device in order to determine if the problem is related to the device specifically or a general issue. You will be able to download the app on supported iOS and Android devices. This is possibly a hardware issue with your desktop/laptop, TV, or cable wirings and is not a BlueCurve TV App issue. It showed up on my list of devices but on the Google home app I just couldn't get it to connect. ©2020 Shaw Communications. What happens when a download is interrupted?